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As we are now heading towards the holiday season many readers will be winding down. Hopefully, I can provide a little entertainment and some useful titbits in this rather odd period of the year.


#justthinking

At this time of year retailers are all desperate for our business. Keep an eye open for good examples of customer service, and good ideas generally that you could adopt. I saw some excellent examples of how to treat a customer at a high end candle shop and also a jewellers. At the opposite end of the…


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