Online travel agent Opodo seemed to offer the best deal when Des McGhee searched Kayak, the price comparison website, for a flight from London to Glasgow. Until he reached Opodo’s checkout page, that is. The price had more than doubled, from the £116.80 quoted for four tickets with easyJet to £242.80, with £126 of this the cost of checking in four bags at £31.50 each.

It wasn’t until he received the booking confirmation from easyJet that he discovered that the airline had only charged £180.80, including £15.99 per bag. The balance went into the coffers of Opodo. This only became clear when he demanded Opodo send him an itemised invoice which included a £62 “mediation…

This is only a snippet of a Business Article written by Anna Tims

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