Probably the most interesting aspect of the current drive to automate the enterprise is robotics process automation (RPA). Although the name invokes walking, talking automatons milling about the office, the reality is a bit more nuanced.

In this case, robotics refers to software bots that constitute a “virtual workforce” to take on many of the rote, mundane tasks that highly paid knowledge professionals currently spend the majority of their time doing. With RPA, the idea is not to displace these workers but to free up their time to more productive pursuits, such as tapping new markets and creating new revenue streams.

RPA is expected to reach $8.69…


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