Here’s my write-up of the best bites and my takeaways from Shep Hyken’s new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty. – the book:  The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty is yet another terrific book from Shep Hyken, Hall of Fame speaker, and New York Times and Wall Street Journal bestselling author. – the brains:  Shep…