Consumer affairs

Number spoofing: more Metro Bank users say they were robbed of thousands | Money – Business Article

More Guardian Money readers have come forward to say they too have been scammed by fraudsters who “spoofed” their bank’s phone number. In some cases they have lost more than £40,000. Two weeks ago Money featured Jane Holden, a Cambridge businesswoman who lost £90,000 after falling for a highly sophisticated fraud. She had taken a call that showed up on her handset as coming from Metro Bank’s 0345 business banking number. Partly as a result of this – and the…

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Premium economy: is it worth the extra expense? | Travel – Business Article

Premium economy can be a spacious and relatively luxurious way to fly long-haul. Or it can be a pinched and overpriced experience that leaves you feeling ripped off. So how much extra do you have to pay, and what do you really get for your money? When we polled industry experts, Virgin Atlantic and Air New Zealand were named as the best for premium economy, while British Airways and Air France’s offerings were said to be tired and in need…

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What should I use to make my lawn grow and kill moss? | Money – Business Article

Every week a Guardian Money reader submits a question, and it’s up to you to help him or her out – a selection of the best answers will appear in next Saturday’s paper. Our lawn looks awful as it has become more moss than grass and I’m wondering what to do about it. Products such as Mo Bacter and Miracle Gro promise to kill the moss and promote grass growth – but do they work? Is there a less expensive…

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Why am I getting demands for £7,000 for a meter we don’t have? | Money – Business Article

For eight years my elderly mother has been receiving final demand letters for £7,000 and more from ScottishPower, despite never having been a customer. At first they were addressed to a name we didn’t recognise. My mother has lived at her property for over 40 years. We repeatedly explained to ScottishPower that my mother was, and always had been, a British Gas customer. Then the demands began to arrive in my mother’s name. Eventually, it transpired there is a mistake…

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Small energy suppliers get a growth boost as their rivals collapse | Business – Business Article

Eight small energy suppliers closed their doors last year as rising wholesale costs tipped them over the edge, and the trend has continued into 2019, with the recent insolvency of Economy Energy, followed by Our Power, which failed on Friday. Industry watchers predict there are more failures to come. The string of collapses has shone a spotlight on unsustainable pricing by new entrants and on the costs all households face from picking up the pieces. What is less remarked upon…

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Tax return 2019: a stress-free guide to tackling it | Money – Business Article

The weather may have turned arctic, but frostbitten fingers won’t get you out of doing your tax return. HM Revenue & Customs has issued a list of the most bizarre (and unsuccessful) excuses it received from customers who missed last year’s self-assessment deadline. They included “My boiler had broken and my fingers were too cold to type”. If you have been putting off the day when you have to gather up all your bits of paper and sit down and…

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Viagogo: directors risk jail over failure to properly protect customers | Money – Business Article

Viagogo is risking fines, or even the imprisonment of its directors, after the competition watchdog revealed “serious concerns” over the ticket website’s compliance with a court order designed to protect consumers. The Competition and Markets Authority (CMA) had given Viagogo until mid-January to overhaul the website’s much-criticised business practices. While the website did make some changes, such as publishing information about touts who use it to sell tickets at vast mark-ups, the CMA said it was insufficient. “Having conducted urgent…

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