Consumer rights

Home improvements customers need stamina to conquer Everest | Money – Business Article

The thrill of Everest is adventuring into the unknown. Even the most doughty stamina and resolve can’t guarantee those who commit to the journey will reach their goal. Which is why Britain’s second-largest double-glazing company seems aptly named. Everest was the second choice of Michael and Catrin Poole when its rival, Anglian, declared the arched doors and windows they required could not be manufactured in uPVC. The Everest salesman, in contrast, was apparently confident even though his computer resisted his…

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Fake reviews: How the Facebook ‘factories’ are still ripping us off | Technology – Business Article

Consumers continue to risk being ripped off as a result of fake review “factories” on Facebook that manufacture misleading Amazon product reviews, says Which? It told Guardian Money that “nearly all” of the Facebook groups it uncovered last autumn were still active this month. Earlier this week it claimed Amazon’s system was being undermined by a flood of fake five-star reviews for unfamiliar brands. Researchers analysed listings of hundreds of popular tech products and found top-rated items were dominated by…

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Why am I getting demands for £7,000 for a meter we don’t have? | Money – Business Article

For eight years my elderly mother has been receiving final demand letters for £7,000 and more from ScottishPower, despite never having been a customer. At first they were addressed to a name we didn’t recognise. My mother has lived at her property for over 40 years. We repeatedly explained to ScottishPower that my mother was, and always had been, a British Gas customer. Then the demands began to arrive in my mother’s name. Eventually, it transpired there is a mistake…

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