customer loyalty

Building A Following | The Story of Telling – Business Article

We’re seduced by the idea that followings and fortunes are made by hastily increasing our visibility on the platform of the day. The truth is the people and brands who earn our attention patiently built their following over time. It’s the work we quietly get on with when no one is watching that makes people care to connect. Visibility alone won’t get us to where we want to go. Image by Garry Knight <!– <rdf:Description rdf:about="https://thestoryoftelling.com/building-a-following/" dc:identifier="https://thestoryoftelling.com/building-a-following/" dc:title="Building A Following"…

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60+ Customer Satisfaction Survey Questions: Learn About Your Customers – Business Article

Customer satisfaction is more important today than ever before. Given the large number of choices consumers have in almost every market, companies that listen to their customers have a distinct advantage. A customer satisfaction survey is an invaluable tool for both small business owners and large corporations. Surveys can help determine how customers are feeling about an organization’s customer service, web experience, products or services. They can also help an organization get to know their customers in order to better…

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The Loyalty Department | The Story of Telling – Business Article

My mum, (who is in her late seventies) wanted to negotiate the renewal of her internet and phone contract. She dialled the customer support number listed on her bill and was placed on hold for 30 minutes. When she finally got through to a human being, she was transferred to the ‘loyalty department’. She waited on hold for a further 40 minutes before being connected to someone who could help her. The duration of the call was 1 hour 37…

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7 Customer Loyalty Programs You Should Adopt To Increase Your Business – Business Achievers – Women in Business Article

According to the findings of the Harvard Business School, an increase in customer retention rates by 5 percent enhances profit by 25 percent to 95 percent. And it is true that a business must reward their customers every time they do business with them because this encourages their customers to repeat their business. Improving your customer retention has the potential of increasing your overall profit and Customer Loyalty Programs are an effective way to hold your customers to your business.…

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