Customer Service

Here’s How Big Data Analytics Has Changed the eCommerce Industry – Business Intelligence Article

Data is everywhere. We gather and share countless data every moment, in fact, even our actions are generating data right now. Things that we used to see in sci-fi movies have now become real. With us being surrounded by so much data, managing them has become very challenging, but then big data is here! IoT, AI, Blockchain, Big Data: you might be seeing or hearing about these phrases a lot lately. With our world turning digital in every way, knowing…

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60+ Customer Satisfaction Survey Questions: Learn About Your Customers – Business Article

Customer satisfaction is more important today than ever before. Given the large number of choices consumers have in almost every market, companies that listen to their customers have a distinct advantage. A customer satisfaction survey is an invaluable tool for both small business owners and large corporations. Surveys can help determine how customers are feeling about an organization’s customer service, web experience, products or services. They can also help an organization get to know their customers in order to better…

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“Why Great Customer Service is a Must for Your Business” with Kerry Heaps on Women Entrepreneurs Radio – Women Entrepreneurs – Women in Business Article

Show #479 Kerry Heaps returns as co-host for this conversation about customer service essentials for your business. We discuss: Steps from sales to customer service Getting referrals from current clients How to give great customer service Tips on customizing the experience for your clients A seasoned Entrepreneur of 14 years, Kerry Heaps is the Publisher of Pageant Platform Magazine and the Host of Pageant Platform Podcast.  She is also the Founder of Pitch like a B*tch Media, an online resource…

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Meaning At Work | The Story of Telling – Business Article

There is an element of the mundane in every job. Consider the cabin crew who work on long-haul flights. The majority of their work is the repetitive, and strenuous task of wheeling trolleys full of food and drink down narrow aircraft aisles while repeating the same script, ‘chicken or beef’, to the three hundred passengers on board. Many people who choose these roles do so because they tell themselves a story about travel perks and seeing the world. It’s unlikely…

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4 Effective Way To Keep Your Customers Coming Back – Business Article

There are many business owners who don’t realize that retaining customers is much more valuable than acquiring new ones. Did you know that you are going to pay five times more if you want to acquire a new customer, than what it would cost you to keep a customer who has shopped with you in the past? However, it’s possible that the cost of attracting a new customer is even higher. The point is, retaining your customers is a much…

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Final impressions count: Owning the last mile – Business Article

Food delivery services are on the rise – with a generation of ‘I want it now!’ what does this really mean for restaurants – and the customer experience?   The young people in my life would prefer to order ‘Uber Eats’ or another delivery service than open a can on baked beans (my go to food as a graduate) On average, Australians eat out two to three times a week. That’s more than 50 million meals every week across the country.…

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