Five-star strategy Consumers are spending more time online than ever before. As a result, businesses are expected to be just as visible and accessible to consumers online as they are in their neighborhoods and communities. In addition to curating a social media presence, managing reviews online is a big piece of that puzzle. What does this mean for your local business? It means that claiming your business’s pages on review sites like Yelp, Google and TripAdvisor and responding to all…